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Closing the gap between support and success.
Courses I am taking to move from customer support into Customer Success, focused on CRM tools, reporting and the commercial side of looking after accounts.
Progress
2 of 8
complete, 2 more in progress.
CompleteIn progressStill to go
Now
In progress.
In progressExcel Essential TrainingLinkedIn Learning, Leila Gharani
In progressCustomer Success Management FundamentalsLinkedIn Learning
Done
Completed.
Coming up
Up next.
Up nextBusiness Fundamentals for Customer Success ManagersLinkedIn LearningThe commercial side: revenue, churn and how customer success ties to company goals.
Up nextIntroduction to CRM with HubSpotCourseraCRM fundamentals in HubSpot.
Up nextReports, Dashboards, and Customer Success in SalesforceCoursera, SalesforceBuilding reports and dashboards to read account health from data.
Up nextCreating Customer ValueCoursera, Harvard Business School OnlineHow to make sure customers get real value from a product.